Accounts use an email address and a password. Account holds the plan, the photo, the password and your data.
Signing up and signing in
- Click "Sign up" in the header. The dialog has a "Sign in" and a "Create account" tab.
- On sign up, choose Enthusiast or Dealer. Dealers also enter a company name. The choice cannot be changed later from the site.
- Tick the terms box and create the account. Passwords need at least ten characters with mixed case, a number and a symbol.
- After sign in you land on your dashboard, or on the page you were heading to.
Confirming your email
Sign up sends a confirmation email. The link in it is good for 24 hours. Until you click it, signing in shows "Please confirm your email first".
If the email has not arrived in a minute, check spam or junk. A "Resend the confirmation email" button sits under that message, both after sign up and on the sign in error.
Resetting your password
- Open the sign in dialog and click "Forgot password?".
- Enter your email and click "Send reset link".
- Open the link in the email. It takes you to /reset-password. Reset links work once and expire, so if the page says the link is invalid, request a new one.
- Enter the new password twice and click "Update password". You are signed in and sent to your dashboard.
Signed in, you can also change your password in the "Change password" section of Account.
Your photo
In the Profile section of Account, click "Add a photo" or "Change photo". JPG or PNG, up to 5 MB. The photo shows in the menu and the Lounge. Your email address cannot be edited there; write to us if you need a change.
Your data
The "Your data" section has two buttons.
- Download my data gives you one JSON file with your profile, alerts, garage, dealer and Lounge profiles, support requests and feedback.
- Delete account removes the account, its alerts, garage and profile, and cancels any active subscription in the same step. You type DELETE to confirm. It cannot be undone, and a card that has had a free trial does not get another.
Other privacy requests go to privacy@motivyn.com. The privacy policy says what we store and for how long.